Head, Branch Operations Job at Optimus Bank – Job Update
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Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally.
We are recruiting to fill the position below:
Job Position: Head, Branch Operations
Job Location: Kaduna
Job Type: Full-time
Deadline date: 16th September 2025
Key Responsibilities & Duties
- Ensure effective administration of the cash management and vault access control
- Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
- Regular review of reports and internal ledgers.
- Ensure all possible failure points/lapses in branch operations are identified and resolved.
- Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
- Ensure Prompt rendition of all required regulatory and internal reports.
- Business Office Staff supervision and coordination
- Availing Branch-wide Transaction Approval
- Customer Service Bench marking Standards Maintenance
- Customer Complaints Management
- Ensure adequate training for all staff
- Coordination of Bank-wide Cash Management Unit
- Proofs Preparation and Transactions Reconciliation
- Regulatory compliance and monitoring
- Builds Customers Interest in the Bank’s Products and Services
- Drive digital adoption in line with the Bank’s strategy.
Key Requirements
Education/Qualification:
- A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience:
- Minimum of 5 years’ banking experience in Branch Operations.
The Benefits
What’s in it for you?
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.