Gomoney is an online banking service that aims to streamline financial management and empower individuals to take control of their finances.

Users can enjoy improved transaction processes and gain insights into their expenditure patterns through various features such as payment splitting, scheduling, sending, receiving, and monitoring.

We are currently seeking occupants for the following position:

Job Position:

Customer Success Associate

Job Location: 

Lagos (Remote)

Employment Type:

Full time

Roles: 

• As part of our team, you will assist and train our clients in using the platform, handling their inquiries, and enhancing their overall Gomoney journey.
• By assuming this position, you will have the opportunity to directly engage with these customers, which is crucial for boosting our customer satisfaction metrics and is closely linked to the overall success of Gomoney.
• At first, your focus will be on collaborating closely with our customer segment that utilizes our retail products.
• Your role will involve working together with others to establish and enhance procedures and protocols.
• You will maintain documentation such as correspondence and operational records and communicate promotional offers to customers.

How To Create Impact

• Each individual within the Customer Operations (COps) team can swiftly and efficiently resolve issues.
• We will provide you with comprehensive training and the tools to understand the workings of payment systems fully. You will then be able to attentively listen to customers’ concerns and respond with a positive, empathetic and patient attitude.

Other responsibilities will include:

• Supervising and evaluating the performance of customer service personnel and giving them frequent feedback on their job performance.
• The organized and rhythmic delivery of customer feedback to our Product and Engineering teams.
• Examining and resolving issues raised by customers regarding the service they received.
• Keeping records related to the activities of the customer service department.
• Ensuring the contentment and fulfilment of our clients and promptly and thoroughly resolving any concerns they may have.
• Establishing and improving benchmarks of exceptional service for all channels by fostering a culture of attentiveness, providing guidance, and ensuring accountability.

Don’t Miss: Job Vacancies – 3 Slots Available At Halliburton Energy Services Nigeria Limited

Requirements

• Having worked in customer success, experience, or support positions for 1 to 2 years.
• Remarkable communication and interpersonal abilities.
• A proactive nature and a high level of self-sufficiency in their work.
• A comprehensive understanding of operational processes and customer service.

What’s on Offer?

• At our company, our top priority is our employees. We value a culture that promotes diversity of ideas and inclusivity. We encourage kindness and honesty in all our interactions and are always open to new perspectives and approaches. We believe in continuous learning and are willing to try new things to achieve success.
• Our company promotes growth by providing engaging and difficult tasks, giving you a say in your career development, and fostering a supportive culture that actively seeks opportunities to enhance your skills. We have ambitious goals and strive to help you achieve your personal and professional growth.
• At our company, we think it’s important for you to have control over your work schedule and location. We give you the freedom and independence to work how and where you want. We are operating entirely remotely, so you can work from anywhere and avoid long commutes.

We are always exploring innovative working methods that can improve our work environment. As a customer success associate, you’ll play a critical part in determining how we can evolve our work practices in the future.

• We provide a competitive salary package and comprehensive benefits, including but not limited to leave allowance, gym membership, monthly internet allowance, 13th-month pay, pension, and health insurance.