Virtual Banker, Africa China Banking (ACB) Job At Stanbic IBTC Bank
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation to help us guarantee exceptional client service and leading-edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture.
To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Position: Virtual Banker, Africa China Banking (ACB)
Job Ref ID: 80442638A-0001
Job Location: Victoria Island, Lagos
Job type: Full-time
Business Segment: Business & Commercial Banking
Deadline date: 24th August 2025
Job Description
To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
This involves adhering to complaint management and dispute resolution processes to minimise reputational risk and customer attrition.
Key Requirements
Qualifications:
- Sc in Social Science or related field.
- Master’s and Professional certifications can be an added advantage.
Experience:
- Mandarin speaking
- 1 – 3 years of experience in Operations, Channel, Call Centre, Help-desk -Service, Support, Project Implementation and management.
- Experience in telecommunications Support.
- Understanding of Stanbic IBTC’s products and services.
- Conceptual and practical knowledge of credit procedures, policies, and standards
- Computer literacy, particularly with Microsoft Word, Excel and PowerPoint
Additional Information:
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution
How to Apply
Interested and qualified candidates should visit the official website to get more information on how to apply for the position