At Canonical, we excel at delivering open-source solutions that are faster, more secure, and cost-effective compared to other companies. Our flagship product, Ubuntu, is the world’s most popular enterprise Linux, developed with the support of a passionate global community of over 200,000 contributors.

We chose the name Ubuntu, which means “humanity to others,” because it reflects the spirit of generosity at the core of open-source technology. Working alongside our community, we have created an operating system that can be used on various devices, from small connected devices to the world’s largest mainframes.

Ubuntu is the platform of choice for the public cloud, and it offers an optimal workstation experience for the most productive developers. Ubuntu’s emphasis on security, reliability, elegance, and innovation represents the future of open-source technology.

Despite already being the most widely deployed Linux, Ubuntu continues to be the fastest-growing Linux distribution in the world.

We are currently looking for a suitable candidate to occupy the vacant role stated below:

Job Position:

Customer Success Manager

Job Location:

 Lagos

Responsibilities:

As a Customer Success Manager, your responsibilities will include:

1. Facilitating the smooth onboarding process for new Canonical customers, ensuring they are effectively introduced to our products and support procedures.
2. Acting as a strong advocate for customers within the organization, enhancing customer satisfaction and retention by influencing improvements in Canonical’s products, websites, documentation, processes, and overall customer experience.
3. Collaborating closely with the sales and support teams to develop and execute engagement plans that align with the customer’s objectives and drive their success.
4. Assisting the sales team in identifying potential growth opportunities and proactively identifying any risks affecting customer renewals.
5. Creating and executing targeted digital campaigns and activities to engage multiple customers and enhance their overall experience with Canonical.

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Requirements:

The ideal candidate should possess the following:

1. Strong dedication to ensuring customer satisfaction.
2. Proficient presentation skills to effectively communicate ideas and information.
3. Excellent writing and communication skills to convey messages clearly and effectively.
4. Enthusiasm for technology, infrastructure, and specifically, Ubuntu.
5. Patience and attentive listening skills to understand customer needs and concerns.
6. Flexibility and effective time management abilities to adapt to changing priorities and meet deadlines.